These Terms and Conditions ("Terms") govern your access to and use of the TrustValet website at trustvalet.co.uk and any related services provided by Topfed Inc. ("TrustValet", "we", "our" or "us"). By accessing or using our platform, you confirm that you have read, understood and agreed to be bound by these Terms. If you do not agree, you must not use our platform.

These Terms should be read alongside our Privacy Policy and Cookie Policy, which together form the complete agreement between you and TrustValet regarding your use of our platform.

1. About TrustValet

TrustValet is a UK lead generation platform operated by Topfed Inc., registered at 48A Boundary Road, London NW8 0HJ. Our platform helps users discover and connect with vetted local professionals across the United Kingdom. We research, assess and select professionals based on public data, credentials and reputation signals before they appear on our platform.

TrustValet is not a booking platform, marketplace or regulated financial or legal service. We do not facilitate transactions, handle payments or enter into contracts on behalf of users or service providers. Any agreement you reach with a professional you find through TrustValet is made directly between you and that provider.

2. Eligibility

By using TrustValet, you confirm that you are at least 18 years of age or accessing the platform under the supervision of a parent or legal guardian. You also confirm that your use of the platform complies with all applicable laws and regulations in your jurisdiction.

3. Use of the Platform

You may use TrustValet for lawful purposes only. When using our platform, you agree not to engage in any conduct that is unlawful, harmful, fraudulent or misleading. You must not attempt to manipulate, scrape or interfere with any part of our platform, submit false or misleading information through any of our forms, impersonate another person or organisation, use automated tools to access or extract data from our platform without prior written consent or attempt to gain unauthorised access to any part of our systems.

We reserve the right to restrict or terminate your access to the platform at any time if we reasonably believe these Terms have been violated.

4. Platform Content and Accuracy

TrustValet publishes professional profiles based on publicly available information, credibility signals and reputation data at the time of review. While we take reasonable steps to ensure accuracy, we cannot guarantee that all information on our platform is complete, current or error-free at all times.

Business information, including contact details, service descriptions, pricing and availability, may change without notice. Users are responsible for verifying all relevant details directly with the service provider before making any decisions or entering into any agreement.

TrustValet does not endorse, recommend or guarantee the quality, safety or suitability of any professional listed on our platform. Inclusion on TrustValet does not constitute a warranty or representation of any kind regarding that provider.

5. User Submissions

When you submit information through any of our forms, including the Contact Us form, Report a Listing form, Recommend a Business form or newsletter subscription, you confirm that the information you provide is accurate and truthful to the best of your knowledge.

You grant TrustValet a non-exclusive, royalty-free right to use any content you submit for the purpose of operating and improving our platform. We will handle all submitted personal data in accordance with our Privacy Policy.

We reserve the right to decline, remove or disregard any submission that we consider to be inaccurate, inappropriate, spam or submitted in bad faith.

6. Business Listings

Businesses featured on TrustValet are selected through our independent review process. Listing on our platform does not imply any commercial relationship, endorsement or partnership between TrustValet and the listed business unless explicitly stated otherwise.

Business owners who wish to update, correct or request removal of their listing may contact us at info@trustvalet.co.uk. We review all requests manually and aim to respond promptly. TrustValet reserves the right to update or remove any listing at any time without prior notice if it no longer meets our standards.

7. Intellectual Property

All content on TrustValet, including but not limited to text, branding, logos, design elements, platform structure and selection methodology, is the intellectual property of Topfed Inc. or its licensors and is protected by applicable copyright and intellectual property laws.

You may not copy, reproduce, distribute, modify, publish or create derivative works from any content on our platform without prior written permission from Topfed Inc. Unauthorised use of our content may result in legal action.

8. Third-Party Links and Services

TrustValet may contain links to third-party websites, platforms or resources for reference purposes. These links are provided for convenience only and do not constitute an endorsement or recommendation by TrustValet. We have no control over the content, policies or practices of third-party sites and accept no responsibility for them.

We encourage you to review the terms and privacy policies of any third-party site you visit through a link on our platform.

9. Disclaimers and Limitation of Liability

TrustValet provides its platform on an "as is" and "as available" basis. To the fullest extent permitted by law, Topfed Inc. disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose and non-infringement.

TrustValet does not accept liability for any direct, indirect, incidental, consequential or special damages arising from your use of the platform, reliance on any information published on the platform or any interaction with a professional found through our platform.

As TrustValet is a free platform, our total liability to you for any claim shall not exceed zero.

10. Indemnification

You agree to indemnify, defend and hold harmless Topfed Inc. and its directors, employees and agents from any claims, losses, damages, liabilities or expenses (including reasonable legal fees) arising from your use of the platform, your violation of these Terms or your infringement of any third-party rights.

11. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms or your use of TrustValet shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our platform, services or legal obligations. Updated Terms will be published on this page with a revised effective date. Your continued use of the platform after any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically to stay informed.

13. Contact Us

If you have any questions about these Terms or your use of TrustValet, please contact us at info@trustvalet.co.uk. We aim to respond to all enquiries promptly and with care.