Everything you need to know about how TrustValet works, how we select professionals, how reviews are assessed and how to get in touch. If you cannot find your answer here, feel free to contact us directly.
TrustValet is a UK lead generation platform that helps people find trusted local professionals. Instead of showing random listings, we research and vet every provider using public data, credibility checks and reputation signals before they appear on our platform.
No. TrustValet is not a booking or marketplace platform. We do not handle bookings, payments or contracts. You use our platform to find and compare vetted professionals, then contact them directly to request quotes and agree on terms.
We publish profiles for professionals that meet our selection standards. Each profile shows key information so you can compare options and decide who to contact without unnecessary back and forth.
Every business goes through a data-driven review process that includes checking their online presence, service clarity, relevant credentials and public reputation across trusted platforms.
We review public information and credibility signals, but TrustValet is not a regulatory authority. Always confirm details such as licensing, insurance, pricing and suitability directly with the provider before hiring.
We look beyond star ratings. Our assessment considers review volume, tone, consistency over time and how businesses respond to customers. We also watch for unusual patterns that may indicate manipulation.
No. TrustValet helps reduce risk by highlighting trust signals, but we do not guarantee outcomes or service quality. The final responsibility always lies between you and the service provider.
Use our Report a Listing page to flag any issues. Include the listing name, what appears incorrect and a suggested correction if you have one. We review all reports manually and update listings when appropriate.
Yes. Visit our Recommend a Business page and submit the business name, website, service category and location. All recommendations go through our standard selection process before any profile is added.
Visit our Contact Us page or email us directly at info@trustvalet.co.uk. We aim to respond promptly and handle every request with care.
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