This Privacy Policy explains how TrustValet, operated by Topfed Inc. ("TrustValet", "we", "our" or "us"), collects, uses, stores and protects personal information when you visit or interact with our website trustvalet.co.uk. We are committed to handling your personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully. By using our website or submitting information through any of our forms, you confirm that you have read and understood how we handle your personal data.

1. Who We Are

TrustValet is a UK lead generation platform operated by Topfed Inc. Our registered address is 48A Boundary Road, London NW8 0HJ. We act as the data controller for any personal information collected through this website. If you have any questions about this policy or how your data is handled, you can contact us at info@trustvalet.co.uk.

2. What Information We Collect

We collect personal information only when you voluntarily choose to submit it through one of our forms. Depending on which form you use, this may include your full name, email address, phone number, the nature of your enquiry or request and any additional details you choose to provide.

We collect this information through the following forms on our platform:

• Contact Us form: for general enquiries, listing updates and support requests
• Report a Listing form: for reporting incorrect, outdated or misleading listing information
• Recommend a Business form: for submitting a business for consideration on our platform
• Newsletter subscription form: for receiving updates about new professionals, services and platform news

We do not collect personal data passively through tracking pixels or advertising tags. Any analytics data collected through cookies is handled separately and explained in our Cookie Policy.

3. How We Use Your Information

We use the personal information you submit only for the purpose for which it was provided. Specifically, we use your data to respond to your enquiry or support request, process a listing report or business recommendation, send you newsletter updates if you have subscribed and maintain a record of communications for quality and compliance purposes.

We do not use your personal data for profiling, automated decision-making, targeted advertising or any purpose unrelated to your original submission. We will never sell, rent or trade your personal information to third parties.

4. Legal Basis for Processing

Under UK GDPR, we are required to have a lawful basis for processing your personal data. We rely on the following legal bases:

• Consent: where you have actively submitted a form or subscribed to our newsletter
• Legitimate interests: where processing is necessary to respond to your request, maintain platform accuracy or protect the integrity of our listings
• Legal obligation: where we are required to retain certain records to comply with applicable law

5. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected. Contact and form submissions are retained for a reasonable period to allow us to follow up and resolve requests. Newsletter subscriber data is retained until you choose to unsubscribe. Once data is no longer required, it is securely deleted.

6. How We Protect Your Data

We take the security of your personal data seriously. Your information is stored securely and accessed only by authorised members of our team when needed to handle your request. We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss or disclosure.

While we take every reasonable precaution, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but we are committed to protecting your data to the best of our ability.

7. Sharing Your Information

We do not sell, share or disclose your personal data to third parties for commercial purposes. We may share data with trusted service providers who assist us in operating our platform, such as hosting or email delivery services, strictly under data processing agreements and only to the extent necessary to deliver our services.

We may also disclose your information if required to do so by law, court order or regulatory authority.

8. Third-Party Links

Our website contains links to external websites including trusted sources and partner platforms. These websites operate independently and are not covered by this Privacy Policy. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies before interacting with them.

9. Your Rights Under UK GDPR

As a data subject under UK GDPR, you have the following rights regarding your personal data:

• Right of access: you can request a copy of the personal data we hold about you
• Right to rectification: you can ask us to correct any inaccurate or incomplete data
• Right to erasure: you can request that we delete your personal data where there is no legitimate reason to retain it
• Right to restrict processing: you can ask us to limit how we use your data in certain circumstances
• Right to object: you can object to processing based on legitimate interests
• Right to withdraw consent: where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at info@trustvalet.co.uk. We will respond to all requests within 30 days in accordance with UK GDPR requirements.

10. Newsletter Unsubscribe

If you have subscribed to our newsletter and wish to stop receiving emails, you can unsubscribe at any time by clicking the unsubscribe link in any newsletter email or by contacting us directly at info@trustvalet.co.uk. We will process your request promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our platform, services or legal obligations. Any updates will be published on this page with a revised effective date. Continued use of our platform after any changes means you accept the updated policy. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us at info@trustvalet.co.uk. We are committed to addressing your concerns promptly and transparently.